Frequently Asked Questions

 

Warranty

Will I get a warranty with your products?

 

All products on our website come with a free warranty. With such a warranty, you’ll be able to cover all defects that were made by the manufacturer. What’s more, it also covers parts, labour, and shipping costs for its full duration.

 

We value our customers, so their satisfaction is our top priority. We believe in products that we sell, simply because they include big brand names like Panasonic, Sony, Samsung, and many others. But that’s not all. We always do our best to excel in everything we do. Therefore, we also try to exceed every expectation when it comes to product quality, customer service, and technical support.

 

If something unexpected happens and you have our warranty, we guarantee that you’ll be able to get your money back within 14 days. Our company also offers the standard local warranty. Thus, all the products that you purchase from us are double-secured. Finally, all issues with products will be handled locally .

 

Frequently Asked Questions for Local Warranty Owners

You offer amazing warranty conditions. What’s in it for you?

 

The answer is simple: a satisfied customer who will hopefully one day come back and shop again. Many other companies lose their customers simply because the process from complaint to resolution is way too complicated. It is usually stressful, time-consuming, and above all, expensive.

 

Sometimes, the customers simply give up and just go and buy the same product from a different vendor because it’s cheaper. Just imagine having to send your product all the way to the Far East to get it to work again. Who’s ready to wait that long?

 

That’s why our warranty is local, and the waiting time is reduced to a bare minimum.

 

When will my warranty be activated, and how long will it last?

 

We will activate your warranty as soon as we deliver you your package. A warranty can last for 1 or 3 years, but that depends on the product you choose.

What will this warranty cover?

 

Our warranty covers all the defects that were made by the manufacturer.

What should I do if my product isn’t working?

 

If you notice some defects on the product or if it isn’t working, you should contact us immediately via email. Fill in the form with all the details, and also include your full name and order number. Once we receive your complaint, we will authorise the process.

 

You will also get a list of our approved repair shops in your vicinity. Once they repair your product, you should send us an invoice with all the costs that you had to pay. We will refund your money via PayPal .

Should I somehow activate the warranty?

 

No. We store all the information on the warranty and the purchase itself in our database. Therefore, we will activate your warranty automatically once you receive the product.

 

What happens if I can’t repair my product locally for some reason?

 

If something like that comes up, we will send a courier . The courier will take the product from you, and soon enough, you will get a replacement .

 

How can I get your warranty?

 

We include our warranty on all the items that you purchase.

 

Where can I find information on the warranty coverage?

 

For further information on the warranty coverage, please visit the link below. It will take you directly to the Warranty section of our Terms and Conditions page. You will be able to find all the needed information there. However, if you have any further inquiries, please feel free to contact us at: support@crypha.com

 

 

Additional Offer

14-day Money-Back Guarantee

 

Our company will give you a full refund within 14 days from the date you received the product. You can return your unused and new product for no reason at all. However, this refund entails a $25 fee for shipping and handling.

 

Technical Support

 

As long as your product is under warranty, we will provide you with high-quality professional technical support via email or phone free of charge. In addition, once the warranty expires, you will still be able to contact our service via email.

 

Products

 

Are all of the items that you sell new?

 

We never sell any used items. All products that are in our selection are brand new. Furthermore, they all come in their original box or packaging and include all accessories.

 

Will I be able to use your products in my country?

 

If you’re living in the USA, UK or Europe, you won’t have to worry about compatibility. The products will work instantly. However, you should know that many products include user guides only on CD-ROM format. What’s more, all of them have an English language interface.

 

What does the term SIM-free stand for?

 

The term SIM-free stands for all mobile phones that you can use even without a SIM card.

 

Do I have to use SIM cards with your mobile phones?

 

No. We fully unlock all mobile phones in our selection. Therefore, they don’t require a SIM card in order for you to use them.

 

What network providers do your mobile phones support?

 

All of our mobile phones are compatible with network providers from European countries. However, you can contact us if you need extra information on the subject.

 

Do you guarantee the firmware version on your mobile phones?

 

We can’t guarantee what version of firmware your mobile phone will have once you purchase it. However, we guarantee that the interface will be in English.

 

Do you have any special offers or cash-back offers on your selection?

 

Unfortunately, we don’t. The reason is that all our selection is sourced internationally.

 

Payment

 

How can I order your products, except ordering online?

 

Unfortunately, for now, you can order our products only online. The reason is that we value your privacy and we do everything to keep your information safe.

 

What payment methods can I use?

 

You can pay via PayPal. As soon as we confirm your order, you will be automatically redirected to PayPal’s page. Once there, you will be able to complete your payment.

 

You don’t have to be a registered PayPal user in order to complete a transaction with us. All you have to do is enter the required information.

 

We accept the following cards:

Credit Cards

 

  • Visa

  • Visa Electron

  • Delta

  • Eurocard

  • MasterCard

  • American Express

 

Debit Cards

 

  • Visa

  • Maestro

  • Solo

 

How can I be sure that it’s safe to order something from you?

 

Our website is above all McAfee certified and hosted on a dedicated server. Therefore, we can assure you that all the information found on it is safe from hacker attacks. Furthermore, all of our certificates are located at the bottom of our website. Feel free to check them out and contact us if you have any other inquiries.

 

Will my payment and other personal information be secure?

 

Yes, simply because we won’t ask for your credit card information or anything similar. PayPal handles the payment process entirely. Therefore, once you select the product of your choice, you will be redirected to PayPal. You will enter your credit card information on their website.

 

If you haven’t used PayPal before, you should know that it is one of the most secure online payment methods. PayPal incorporates 128-bit encryption, which makes it impenetrable to hackers. What’s more, PayPal will never share any of your information, including anything related to your transactions. For more information on PayPal, please visit their respective page.

 

I’ve ordered the product and paid for everything. Now what?

 

Once you pay via PayPal, we will send you a confirmation email that will include your order number. However, you will also get an email from PayPal that serves as payment confirmation. An email with the tracking information will arrive soon after. Make sure to check your spam and junk folders, since it may happen that these emails will show up there instead of showing up in your inbox.

 

Will I have any protection if I buy one of your products?

 

Buying on our website is extremely safe because we accept PayPal as a payment method, as well as credit cards that can be used on PayPal too. Both PayPal and credit card companies have extensive fraud prevention protocols that never fail.

 

Will you accept just my credit card or do I have to use PayPal?

 

You have to use PayPal; however, you don’t have to register for an account with them. Paying via PayPal will be similar to paying with your credit card directly.

 

We chose PayPal for a reason. It is the most stable, secure, and reliable payment method today, with millions of users worldwide. What’s more, they incorporate impeccable customer service, fraud protection protocols, and speed. PayPal will also process your credit or debit card payment instantly.

 

Do I have to register for an account on your website in order to place an order?

 

We always suggest registering for an account on our website. We did our best to make the process easy, and it won’t take you more than a minute to complete the registration process. Furthermore, we won’t require any financial information from you. Why is this advisable? Simply because once you register, you will be able to track your order status and history. However, you can also purchase as a guest if you want.

 

In which currency do you bill orders?

 

We accept USD, HKD, GBP and Euro. Therefore, we bill all orders in one of these four. You can choose between these four currencies in the section at the top of our page.

 

Will I be charged for import taxes or something similar?

 

No. We are the ones who will cover all import taxes and other obligations.

 

Will you require proof of my address?

 

The simple answer is no. However, if your order exceeds a certain amount and you pay for it with a credit card, we will probably require some sort of proof from you. For example, a scanned utility bill will do the job.

 

Shipping

How long will it take for your products to arrive?

 

You will receive your product within 4 to 6 business days. As soon as we receive your order, we’ll start preparing the product for delivery. The courier will pick it up within 24 to 72 hours since the day you ordered it. We send all of our products via TNT, FedEx, and UPS Express. Once they pick up your order from our warehouse, they will deliver it to your address within 2 to 3 business days. Therefore, 4 to 6 days in total are enough for the order to arrive.

 

How much will I have to pay for shipping?

 

All shipping is free. We currently ship our products only to the United States, United Kingdom, France, Spain, and Ireland, via UPS Express, TNT, and FedEx.

 

Am I obligated to pay for any additional charges upon delivery?

 

You’re not obligated to pay for anything after you pay for the product on PayPal.

 

Do you include some sort of shipping insurance?

 

All orders have full, 100% shipping insurance. If something happens to your product during shipment, if it gets damaged or lost, you will be fully covered.

 

Where do you ship your products from?

 

We ship our products from warehouses in the UK, US, and Hong Kong. We can ship your product from any of these locations. However, rest assured that the delivery time will stay intact. Once your product is on the plane, it will take 2 to 3 business days to arrive at your address.

 

We cooperate with delivery services that are the best in their field. Thus, we can guarantee that you will get your order in a timely manner. What’s more, they constantly update the tracking information on their respective websites. Therefore, you’ll be able to check the status of your product on a regular basis.

 

But that’s not all. If it happens that they bill you for the shipment instead of us, please contact us immediately, and we’ll refund any expenses ASAP.

 

Will I be able to track my order?

 

Absolutely. As soon as you pay for the product, we will send you an email that will contain your order status and details. However, you can also check that on our website. If you haven’t opened an account yet, do so. Then, log in and navigate to your Buying History. You will be able to see all of your previous orders including the current one. There, you can check your order details and order status.

 

We update all orders regularly. Each time we update the status of your order, we will send you an email. Also, once your order gets shipped, you will get an email that will contain a tracking number, which you can use to track your package on one of the delivery service’s websites.

 

Returns

 

What should I do if I realise that I don’t need your product after purchasing it?

 

If something like that happens, you should know that our company offers a 14-day money-back guarantee. You can return your product in new and unused condition within 14 days since the day of your delivery. Please notify us, and we will send a courier to your address. We will send you a full refund minus fixed $20 for shipping costs and handling.

 

What should I do if the item isn’t working or if it isn’t the same as described?

 

We will send you a full refund, or a new item for free if yours isn’t working or if it stops working within the 14 days since the day you got it. We will also arrange a courier to pick it up from your address free of charge.

 

What should I do if I get an item that is damaged, or if it gets lost during shipment?

 

All of our products have shipping insurance. We send them via TNT, DHL, FedEx or UPS Express. Therefore, if your item gets lost or damaged during shipment, we will either send you a new one free of charge or give you a full refund. Just make sure that you give us the right address in the first place. We will consider a product to be delivered if it's delivered to the address that you gave us and if someone signed for it.

 

Will I have to pay some sort of a restocking fee?

 

No. We don’t charge for any restocking fees if you obtain an RMA number within 14 days of delivery. Also, you will have to return the item in new and unused condition. Otherwise, we will charge a restocking fee of 30%.

 

General

 

I’m suspicious about your prices. Why are they so low?

 

Don’t be. Our products are affordable simply because we have a worldwide network of distributors, and we stock all items in bulk. We also want to stand out from the competition by offering prices that are too good to be true. We believe that everyone should have a chance to invest in gadgets that are otherwise too expensive.

 

Will you make me pay any hidden charges?

 

There are no hidden charges, and everything is as it is. What’s more, you won’t be charged any PayPal fees. We will cover everything, including import and other expenses.

 

Will you allow me to cancel an order?

 

You can cancel your order before a courier picks it up from our warehouse, and we will give you a full refund. Also, we won’t charge you any restocking fees. However, if the package leaves our warehouse, you can cancel the order upon delivery, but you will have to pay a fixed $20 shipping fee. Please make sure to contact us as soon as possible if you want to cancel your order to avoid the aforementioned expense.

 

Can you provide a VAT invoice?

 

No, unfortunately, we are not a VAT company.

 

How can I contact you?

 

You can contact us by visiting our contact page or directly at: support@crypha,com