Warranty

Will I get a warranty with your products?

 

All products on our website come with a free warranty. With such a warranty, you’ll be able to cover all defects that were made by the manufacturer. What’s more, it also covers parts, labour, and shipping costs for its full duration.

 

We value our customers, so their satisfaction is our top priority. We believe in products that we sell, simply because they include big brand names like Panasonic, Sony, Samsung, and many others. But that’s not all. We always do our best to excel in everything we do. Therefore, we also try to exceed every expectation when it comes to product quality, customer service, and technical support.

 

If something unexpected happens and you have our warranty, we guarantee that you’ll be able to get your money back within 14 days. Our company also offers the standard local warranty. Thus, all the products that you purchase from us are double-secured. Finally, all issues with products will be handled locally .

 

Frequently Asked Questions for Local Warranty Owners

You offer amazing warranty conditions. What’s in it for you?

 

The answer is simple: a satisfied customer who will hopefully one day come back and shop again. Many other companies lose their customers simply because the process from complaint to resolution is way too complicated. It is usually stressful, time-consuming, and above all, expensive.

 

Sometimes, the customers simply give up and just go and buy the same product from a different vendor because it’s cheaper. Just imagine having to send your product all the way to the Far East to get it to work again. Who’s ready to wait that long?

 

That’s why our warranty is local, and the waiting time is reduced to a bare minimum.

 

When will my warranty be activated, and how long will it last?

 

We will activate your warranty as soon as we deliver you your package. A warranty can last for 1 or 3 years, but that depends on the product you choose.

What will this warranty cover?

 

Our warranty covers all the defects that were made by the manufacturer.

What should I do if my product isn’t working?

 

If you notice some defects on the product or if it isn’t working, you should contact us immediately via email. Fill in the form with all the details, and also include your full name and order number. Once we receive your complaint, we will authorise the process.

 

You will also get a list of our approved repair shops in your vicinity. Once they repair your product, you should send us an invoice with all the costs that you had to pay. We will refund your money via PayPal .

Should I somehow activate the warranty?

 

No. We store all the information on the warranty and the purchase itself in our database. Therefore, we will activate your warranty automatically once you receive the product.

 

What happens if I can’t repair my product locally for some reason?

 

If something like that comes up, we will send a courier . The courier will take the product from you, and soon enough, you will get a replacement .

 

How can I get your warranty?

 

We include our warranty on all the items that you purchase.

 

Where can I find information on the warranty coverage?

 

For further information on the warranty coverage, please visit the link below. It will take you directly to the Warranty section of our Terms and Conditions page. You will be able to find all the needed information there. However, if you have any further inquiries, please feel free to contact us at: support@crypha.com

 

 

Additional Offer

14-day Money-Back Guarantee

 

Our company will give you a full refund within 14 days from the date you received the product. You can return your unused and new product for no reason at all. However, this refund entails a $25 fee for shipping and handling.

 

Technical Support

 

As long as your product is under warranty, we will provide you with high-quality professional technical support via email or phone free of charge. In addition, once the warranty expires, you will still be able to contact our service via email.